MobilChat – User Guide

Introducing MobilChat, the revolutionary new tool that grants you quick and easy access to technical support. We’re leading the way in technology and intuitive customer support for the lubricants industry by enabling you to connect directly with our technical engineers in real-time. You can receive personalised human support from our experts to get the answers you need, when you need them. MobilChat also brings with it a range of other exciting features that help provide comprehensive support for you and your business.

Your day can present a variety of challenges, and when you hit a roadblock, you need a quick solution to keep you moving forward. MobilChat, available on both mobile and desktop, is designed to offer the right support exactly when you need it.

A departure from automated responses and bot-driven support, MobilChat is an intuitive platform that connects you with our technical experts to deliver personalized guidance and solutions across different areas. This can range from product selection for different equipment, to understanding how to use products, to safety advice, and so much more.

We’re here to provide you with a level of service that goes beyond simply delivering the products that keep your equipment performing. MobilChat offers tailored support and access to in-depth expertise. Your key to making faster, better-informed decisions is within reach.

You can use MobilChat in your preferred language with ease. If your language is not supported by MobilChat, you can use our advanced translator tool. This lets you submit your query in your chosen language through the automatic translation feature. Our technical engineers’ responses are then translated back into your preferred language, providing quick support that lets you carry on with the rest of your day.

To use MobilChat, make sure you have accepted cookies on our website. MobilChat uses cookies to identify users and open the communication channel, along with conversation history, to provide you with better support. If you have previously declined cookies, simply go to the ‘Manage my cookies’ section in the footer at the bottom of this page and activate cookies. Once you’ve done this, choose ‘Save my choices’ to confirm. You will then be able to access MobilChat and receive live support from our technical engineers.

When you close a MobilChat session, you’ll be prompted to rate your experience and provide feedback. This pop-up allows you to share how you felt about the live chat tool and the support received from our technical engineers. Your feedback and suggestions for improvements will help shape the future of the MobilChat and further improve the experience.